Frequently Asked Questions
The most frequently asked questions are listed below.
- Payslips for PAYE tools is crashing on my system. Help!
- Some payments are missing after I upgraded to PAYE Tools 2012!
- How do I get free updates to Payslips for PAYE Tools?
- How can I customize my payslips?
- Why are some totals zero?
- Where is the PAYE Tools database stored?
- Why are biweekly payments labelled weekly?
- What are the two copies templates for?
- How can I print a single payslip?
- How can I save a permanent copy of a payroll run?
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How do I get free updates to Payslips for PAYE Tools?
Free updates are available to registered users and organizations from our registered users page at
www.wieser-software.com/payslips/regusers.shtml
Some payments are missing after I upgraded to PAYE Tools 2012!
When you upgrade to 2012, and import the new database a new copy of the database is created in a new folder. After you import the data you must also change location of the database in the Payslips program, or else it will continue to point at the old database.
To point to the new database, Choose File | Connect to Payroll Database, press alt + D, and then type %APPDATA%\HMRC\payetools2012\db
How can I customize my payslips?
We've put a gallery of payslips, and some instructions on how to create your own, on the Payslips Gallery
Why are some totals zero?
If you notice that Taxable Pay, Basic Pay to date, and PAYE Deductions to date are zero, it's probably because the employee was entered with a Week 1/Month 1 basis tax code. Eventually you will receive a new P6 form from HMRC, which will contain a new tax code that will not be marked Week 1/Month 1. After that the totals will be updated for the year to date from that point forward.
Where is the PAYE Tools database stored?
Normally, the database is stored in the following location.
%APPDATA%\HMRC\payetools\db
the 2012 version stores its data here, which is now the default:
%APPDATA%\HMRC\payetools2012\db
If you press the Windows key on your keyboard, and press R to open the run box, you can paste the above
line in and press enter to navigate directly to the folder.
The database is normally named db.s3db
Why are biweekly payments labelled weekly?
Unfortunately, the underlying database does not distinguish between these two payment frequencies, so we cannot display them.
What are the two copies templates for?
Some of our customers asked for a way to print two copies onto the same page so they can guillotine them and save a copy for their records. Naturally we obliged!
How can I print a single payslip?
From Version 1.06, you can do it by selecting the employee and pay period you want, and then right click the employee and choose Print current payslip. As below, we recommend printing to XPS, so you can then email the printed output to your employee. If you have a PDF printer driver, you could also print to PDF, but that is not included with the payslips software.
How can I save a permanent copy of a payroll run?
We recommend printing to an XPS file. XPS files are Microsoft's equivalent of a PDF file. Normally, this is already installed on non XP Systems. If you are running on XP, you can download the free Microsoft XML Paper Specification Essentials Pack from Microsoft.